Tech Support

Using the CatHelp list is the best way to contact the cataloging department. You can also contact John or Debbie.

Contact Julie (920-832-6369) for:

• New computers – – selection, installation, and configuration
  • Minimum Recommended Computer Specifications (2023):
    • Core i5 Processor
    • 8GB of RAM
    • 256GB SSD (Solid State Drive)
    • 5-Year Warranty
• Computer Donations – Used computer donations are not encouraged.  Please talk to your PC Support Staff before considering new computer donations.
• Printers  – selection, installation, and configuration
• Peer-to-peer networking
• Troubleshooting (Contact Joe or Dave if Julie is not available)

Sierra Peripheral Hardware

• Barcode scanner orders & troubleshooting  (Dave can also help)
• Receipt printer orders & troubleshooting (Dave can also help)
• Spine Label troubleshooting (Bradley can also help)
• Signature Capture device orders (OWLSnet Help) for troubleshooting and repair)
• Installation

Contact Julie (920) 832-6369 for:

• Deep Freeze
• ESET Antivirus
• Internet Explorer/Mozilla Firefox
• Mozilla Thunderbird
• Microsoft Windows
• Public Web Browser / Catalog Stations

Grants for programming from the system help children’s librarians bring special activities to their communities each summer. In addition, the system sponsors special meetings and programs during the year to help children’s librarians to share and develop their skills.

OWLS professional staff also offers consulting services on all facets of library service and development.

OWLS offers design and printing services for the member libraries and system programs. System staff design and print newsletters, brochures, booklists, flyers, bookmarks, and other materials.

• New Accounts, Cancel Accounts, Amend Accounts: Use OWLSnet Email Account Request Form
• Passwords: Contact Julie
• Software (Outlook Client): Contact Julie | 920-832-6369 | for software installation or troubleshooting
• Email is down: Email OWLSnet Help or call the front desk 920-832-6190

Email OWLSnet Help

Contact Bryan | (920-832-6193) for:

Any network issues, including troubleshooting, data circuits, network hardware (routers, hubs, terminal servers), wireless.

Please note:

• New Connections: Policy requires that OWLS or NFLS approve any new connections
• Cabling: Libraries are responsible; contact Dave for specifications

If you have questions related to InfoSoup or CARL, you can always use the OWLSnet Help List or the Cathelp list for Catalog related issues.

Contact Molly | (920) 832-6365 for:

• Circulation
• Circulation Training
• Holds
• Offline Circulation
• Weeding
• Patron Registration
• Reports (Custom statistical, weeding, or patron reports)

email OWLSnet Help | (920)-832-6365 for:

• Closed days
• Inventory
• Notices
• Reports (Standard & weeding) – reports generated by OWLS and emailed by OWLS
• Offline Circ – or Contact Molly

OWLSnet Help List

Please use the owlsnet help list to report any non cataloging related question, problems or issues with CARL, InfoSoup, wireless & internet issues, SAM, reports, statistics etc…

CatHelp List

Please use the CatHelp List cathelp@owlsweb.org to contact the Catalogers with any issue relating to catalog training, fixing or updating bibliographic, volume & enumeration on item records in CARL, or for questions about OCLC Record Manager. 

Examples include:

• Cataloging Training
• Updating Bibliographic Records
• Changing Material/Format Type
• Reporting Bibliographic Errors
• Wrong Cover Images and/or Summaries
• Vendor Records
• Update or Correct Series Information
• Volume Records
• Magazines

Contact Amanda | (920) 832-6194

• General InfoSoup Web OPAC questions

Contact Chad | (920) 832-4607 for:

• All OWLS website questions

Contact Amanda | (920) 832-6194 for:

• InfoSoup Memory Project
• All electronic resources, including OverDrive, OneClickdigital, Ancestry, Tumblebooks, BookLetters, and BadgerLink resources

If OWLSnet staff not available:

• Badgerlink Resources: Contact BadgerLink
• EBSCO Resources (after hours, last resort): Contact EBSCO — let them know we are a BadgerLink Library, account listed as NFLS/OWLS (INFOSOUP LIBRARIES)